Cancellation & refunds

Check your activity’s conditions

Read the cancellation or booking conditions on the activity page before sending a request. Do not apply a deadline from another product to your booking. Ask the team to confirm any condition that is missing or unclear before agreeing to the trip.

Request a cancellation or date change

Contact baseBali Tours through your booking conversation, WhatsApp, WeChat or email as soon as possible. Include the activity, booked date, guest name used for the booking and reference if available. The team will check the applicable deadline, operator conditions and availability for any replacement date.

Sending a message requests a change; wait for written confirmation of the outcome. Keep the response with your booking details. An enquiry that has not yet been confirmed is not an instant reservation.

Refund arrangements

The website does not take payments. If a payment was made for a confirmed booking, refund eligibility, deductions, method and timing must be checked against that booking’s agreed conditions and the party that received payment. We do not publish a universal refund amount or processing time.

For disruptions caused by weather, transport or an operator, contact the team to confirm the available options for your activity. A refund or alternative trip depends on the applicable arrangements.

Where to get help

Use the contact details below. The team can help identify your booking and explain the activity’s published conditions; provide only the details needed to find your request.